The people who pack the boxes answer the mail. Email is the fastest way through, and it carries the order number and the photograph we usually need to settle something in one reply instead of three.
How to reach us
- hello@6ascend.store — the main line for orders, shipping, returns, sizing and questions about a material or a finish.
- Phone
- 575-704-4021 — support only. We cannot take an order or a card number over the phone. Every order is placed on 6ascend.store.
- Hours
- Monday to Friday, 9:00 to 5:00 Mountain Time. Closed Saturday, Sunday and federal holidays. New Mexico keeps daylight saving, so that is UTC-6 in summer and UTC-7 in winter.
- Reply time
- Within one business day. A message sent Friday evening is answered Monday. If two business days pass with nothing from us, check the spam folder and then write again — it means the first one did not land.
What to put in the message
None of this is required, but each item removes a round trip.
- Your order number, or the email address you used at checkout.
- The item name or SKU, if the order had more than one thing in it.
- For damage or a fault, two photographs: the whole item, and a close frame of the problem.
- For a wrong address, the corrected address in full, including the ZIP.
To change or cancel an order, put CHANGE or CANCEL in the subject line. We can usually catch it, because most orders are packed the day they arrive. Once a parcel is closed and in the carrier’s hands, we cannot pull it back.
Where we are
Ascend Supply Co.1209 Mountain Road Pl NE, Ste N
Albuquerque, NM 87110
United States
This is a suite off Mountain Road where stock is shelved and orders are packed. It is not a shop. There is no showroom, no counter, no will-call and no walk-in hours, and there is nothing to see if you drive over. Ascend Supply Co. sells online only.
Do not send a return to that address before writing to us. A parcel that arrives without a reference gets separated from the order it belongs to, and that is the slowest way to get a refund.
Orders, shipping and returns
- Dispatch. Orders leave Albuquerque in 0 to 2 business days, by USPS or UPS. Tracking is emailed as soon as the carrier scans the parcel.
- Where we ship. The 50 US states and the District of Columbia. We do not ship internationally.
- Returns. Start with an email. Send the order number and say what is wrong, and we will reply with return instructions and the address to ship to. The window, the condition we need the item back in, and who pays return postage are all set out on the Returns and Refunds page.
- Billing. Every order is a one-time purchase. There are no subscriptions and no recurring billing, so there is no plan to cancel and nothing renews. If a charge on your statement is unfamiliar, send us the date and the amount and we will identify it before you call your bank.
What we do not do
- No storefront and no in-person shopping.
- No phone orders and no in-person orders.
- No subscriptions and no recurring billing.
- No international shipping and no shipping outside the 50 US states and DC.
Saying it plainly here saves someone a drive across town.
Other reasons to write
Repairs, wear questions and the correct way to re-oil, re-wax or re-stitch something you bought from us: email is fine, and a photograph helps. Wholesale enquiries, press and supplier introductions go to the same address; the range is small and deliberately so, but we read every one of them. Anything about this website that is broken or unreadable, tell us and we will fix it.