We are an online-only shop in Albuquerque, New Mexico. You cannot handle anything before you buy it, so the return has to be straightforward, and this page says exactly how it works. If a thing is not what you expected, send it back within 30 days and we refund it.
The short version
- 30 days from delivery to start a return, on anything unused and in the condition it arrived in.
- Returns are started by email to hello@6ascend.store. We answer within one business day with a return number and the address.
- You pay return postage when you have changed your mind. We pay it when the item arrived damaged or faulty, or when we packed the wrong thing.
- No restocking fee, ever.
- Refunds go back to the card or account used at checkout. We do not substitute store credit.
- An order can be cancelled in full, for any reason, until it is handed to the carrier.
- There are no subscriptions and no recurring billing to cancel. Every order is a single one-time charge taken at checkout.
What you can return
Any item bought from 6ascend.store, within 30 days of the delivery date shown on your tracking, provided it is unused and comes back in the condition it left here. Tags on, hardware unmarked, packaging kept where you still have it. A wallet you carried for an afternoon and decided against is fine. So is a blanket you unfolded, looked at and folded again.
Sets and collections come back complete. A camp coffee kit or an expedition kit is priced under the sum of its parts, so we can only refund it whole, not piece by piece.
The window is 30 days to start the return, not 30 days for the parcel to reach us. Write to us inside 30 days and you are covered, whatever the postal service does next.
What we cannot take back
Materials we sell change the moment they are used, and that change is not reversible. So we cannot accept:
- Cast iron that has been cooked on, or enamel that has been through a fire.
- Leather that has been oiled, waxed, dyed, punched or cut down.
- Knives and multi-tools that have been sharpened or taken apart.
- Wool and cotton that has been worn against the skin or laundered — socks, caps, bandanas and shirts.
- Lanterns that have been fuelled or burned.
- Anything altered, engraved or repaired after it reached you.
If you are unsure whether something has crossed that line, ask before you post it. We would rather answer the question than have a parcel arrive that we have to send back to you.
How to start a return
- Email hello@6ascend.store with your order number, the item or items you are returning, and one line on why. The reason is not a test you have to pass. It tells us whether a photograph or a size chart on our end is wrong.
- We reply within one business day with a return number and the return address. Do not post anything before you have that number — parcels arriving without one take much longer to match to an order.
- Write the return number on the outside of the box. Pack the item so it survives a second trip; the original box is usually the right one.
- Post it within 14 days of the date on your return number, and send us the tracking so we both know where it is.
Returns are handled by email rather than by phone so that both sides have the same written record of what was agreed. The support line on 575-704-4021 is open for questions, but a return still needs the email.
Our address is 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110. It is a stockroom and packing bench, not a shop. There is no counter, no walk-in returns and no drop-offs. Everything comes back by mail.
Who pays the return postage
You pay when you have changed your mind. Wrong colour, wrong size, wrong weight of blanket, or you simply do not want it. Use any carrier you like. We recommend tracked postage, because until the parcel reaches us it is still your parcel. The original outbound shipping charge is not refunded on a change-of-mind return, and there is no restocking fee taken off the refund.
We pay when the fault is ours. Damaged in transit, faulty, or not the item on your invoice — we email you prepaid return postage, and we refund the original outbound shipping as well. You are never out of pocket for a mistake we made.
Refunds and how long they take
Refunds go to the same card or account that paid for the order. We cannot send a refund to a different card, and we do not issue cash or cheques.
| Stage | How long |
|---|---|
| We receive and inspect the parcel | Within 2 business days of it arriving |
| We issue the refund and email you to say so | Within 2 business days of that inspection |
| Your bank posts it to your statement | Usually 3 to 10 business days, set by your bank, not by us |
So the refund leaves us no more than four business days after your parcel reaches the stockroom. The wait after that is on the card network. If it has been more than ten business days since our refund email and nothing has appeared, forward that email to us and we will send you the transaction reference to give your bank.
Partial returns are refunded at the price you paid for the returned items, including any discount that applied to them at checkout.
Damaged in transit
Cast iron, stoneware and glass lanterns travel a long way. Occasionally one does not make it. Tell us within 7 days of delivery at hello@6ascend.store and include photographs of the item, the packing material and the outside of the box, including any crushed corner. We need the box because the carrier claim depends on it.
We deal with the carrier. You do not. We send a replacement if we have one on the shelf, or refund you in full if you prefer, and we do that as soon as we have seen the photographs rather than waiting for the claim to settle. In most cases we will not ask you to post the broken piece back. If we do need it, the return postage is prepaid by us.
Wrong or faulty on arrival
If we packed something you did not order, or a fastening, stitch or hinge has failed straight out of the box, email us with the order number and a photograph. We send prepaid return postage and either the correct item or a full refund, including the shipping you paid. This is our error, and it is not counted against your 30 days.
Cancelling an order before dispatch
We dispatch in 0 to 2 business days, and most orders that land in the morning are packed the same afternoon. That is good for delivery times and it makes the cancellation window short, so write quickly.
Email hello@6ascend.store with your order number and the word CANCEL in the subject line. If the parcel has not yet been handed to USPS or UPS, we cancel it and refund the whole amount, shipping included, within two business days. Nothing is deducted.
Once tracking has been issued we cannot recall the parcel. At that point you have two options: refuse the delivery, which sends it straight back to us, or accept it and start an ordinary return. Either way you are inside the 30 days and the item is refunded once it reaches us.
Exchanges
We do not run exchanges as a separate process. Return the item for a refund and order the one you want when it suits you. It is faster than holding your order while a parcel crosses the country, and it means the replacement is never held up by a size we have not got. If the size you need is out of stock, say so in your return email and we will tell you when it is back.
After the 30 days
The 30-day return window is for changing your mind. It is not the whole of our responsibility to you.
If stitching pulls out, a rivet fails, a burnished edge splits or a hinge breaks in normal use, write to us with photographs whenever it happens. We will look at it and tell you plainly whether it is a fault we should put right or wear we would expect. We do not pretend a strap will last forever, and we do not hide behind a warranty period either.
What is not a fault: brass and copper going brown and then green in the seams, leather darkening where your hand sits, waxed canvas creasing hard in the first month, wool shedding a little at first, mesquite going grey until it is oiled again. Every one of those is the material doing what we bought it to do. All of it can be brought back — re-oiled, re-waxed, re-stitched, re-handled — and we will tell you how.
Subscriptions and recurring billing
There are none to cancel. Ascend Supply Co. does not sell subscriptions, memberships, auto-replenishment or anything else that bills again later. Every order is a one-time purchase charged once at checkout. If you ever see a second charge from us that you did not place, contact us the same day and we will trace it and refund it.
Where we ship and return from
We ship by USPS and UPS to the 50 US states and the District of Columbia only. We do not ship internationally, so every return travels domestically and no customs paperwork is involved.
Contact
Ascend Supply Co.1209 Mountain Road Pl NE, Ste N
Albuquerque, NM 87110
Email hello@6ascend.store — answered within one business day
Support line 575-704-4021, Monday to Friday, 9am to 5pm Mountain Time
Online only. No storefront, no in-person shopping, no phone orders.
These terms do not affect any right you have under the consumer protection law of your state.
Last reviewed 6 September 2026.